Northwood Medical Centre

0121 458 1342

Alvechurch Medical Centre

0121 445 1084

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

You have a right under the Data Protection Act 1998 to request access to view or to obtain copies of what information the surgery holds about you and to have ... [continue] Access to medical records

Complaints policy

While the Practice endeavours to offer a very high standard of care there maybe occasions when you may be unhappy about the care you have received.  The Practice runs an ... [continue] Complaints policy

Help for Victims of Modern Slavery

If you suspect that you or someone you have come across may be an adult victim of modern slavery and in need of help, please contact The Salvation Army’s confidential ... [continue] Help for Victims of Modern Slavery

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please download and print off the registration form Registering at ... [continue] How to register

Local support

Click on the links below to find information about local support services. Safeguarding children Domestic abuse Samaritans

Named Accountable GP For All Patients

The Government states that all patients must be allocated a named GP who are registered at a GP Practice throughout the country. As a patient at Northwood and Alvechurch Medical ... [continue] Named Accountable GP For All Patients

Patient confidentiality

Your confidential patient information Confidential patient information identifies you and says something about your health care or treatment. Information that only identifies you like your name and address is not ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Privacy policy and cookies

COVID-19 Privacy View our COVID19 Privacy Notice 18th May 2020 National Data Opt-out FAQs 1. What is the national opt-out? It is a service that enable the public to register ... [continue] Privacy policy and cookies

Services for young people

If you would like to be involved in the PPG and have your voice heard, please put a suggestion in the suggestion box which is situated in the waiting room ... [continue] Services for young people

Support for carers

Birmingham Area Worcester Area Downloads Carers_Factsheet Carer Poster Other resources The Bridge (opens in a new window) – this is a charity which offers a ... [continue] Support for carers

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The Practice has a zero tolerance policy on verbal or physical abuse from patients to any member of staff.  Such patients will be removed from the list immediately.

Your Care Connected

Allowing healthcare professionals to view information from your GP record will provide them with important and potentially life-saving information; it will also help to reduce unnecessary repeat tests, such as ... [continue] Your Care Connected