Northwood Medical Centre

0121 458 1342

Alvechurch Medical Centre

0121 445 1084

Complaints policy

While the Practice endeavours to offer a very high standard of care there maybe occasions when you may be unhappy about the care you have received.  The Practice runs an in-house complaints procedure in order to deal with these incidents and all complaints should be directed to the Practice Manager in the first instance.

Complaints should be put in writing marked private and confidential and addressed to the  Practice Manager in her absence to the Deputy Practice Manager.

If you remain dissatisfied once the Practice based complaints procedure (Local Resolution) has been fully utilised, you have the right to request an Independent Review of your complaint by contacting the CSU Patient Experience Team, Kingston House, 438 – 450 High Street, West Midalnds B70 9LD. Telephone number 0121 411 0415, Email Address:patientexperience@nhs.net.

OR

Healthcare Commission, Complaints Team, Peter House, Oxford Street, Manchester M1 5AN or visit the website at www.healthcarecommission.org.uk  You should do this within six months of the end of the Local Resolution.

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