While the Practice endeavours to offer a very high standard of care there maybe occasions when you may be unhappy about the care you have received. The Practice runs an in-house complaints procedure in order to deal with these incidents and all complaints should be directed to the Practice Manager in the first instance.
Complaints should be put in writing marked private and confidential and addressed to the Practice Manager in her absence to the Senior Administrators at the relevant site.
If you remain dissatisfied once the Practice based complaints procedure (Local Resolution) has been fully utilised, you have the right to request an Independent Review of your complaint by contacting the Complaints team at the CCG on 0121 203 3313 or email bsol.patientexperience@nhs.net
OR
Healthcare Commission, Complaints Team, Peter House, Oxford Street, Manchester M1 5AN or visit the website at www.healthcarecommission.org.uk
You should do this within six months of the end of the Local Resolution.
